Accessibility Standards for Customer Services

Plum Health Inc. is committed to excellence in serving all clients and strives to provide equal treatment and equitable access to its services, in a manner that respects the dignity and independence of all clients including those with disabilities.

This notice gives guidance to the delivery of services to people with disabilities in compliances to requirements of provincial legislation (Accessibility Standards for Customer Services, O.Reg. 429/07 established under the Accessibility for Ontarians Act, 2005, S.O. 2005, c.11).

Assistive Devices

Plum Health Inc. will ensure that their staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing their services.


Plum Health Inc. will communicate with people with disabilities in a manner that considers and respects their disabilities.

Services Animals

Plum Health Inc. welcomes people with disabilities and their service animals. Service animals are permitted on all parts of our premises that are open to public.

Support Persons

A person with disability who is accompanied by a support person will be permitted to have that individual accompany them on our premises and will have access to that individual for the duration of their visit.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Plum Health Inc. will notify customers promptly. This clearly posted notice will include information concerning the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services if available.

Training for Staff

Plum Health Inc. will provide training to all employees, volunteers and others who deal with the public or third parties on their behalf.

Individuals in the following positions will be trained:

  • Office administration staff
  • Clinicians

This training will be provided to staff upon hiring.

Third party contractors who deliver goods and services on behalf of Plum Health Inc. are also required to ensure that they meet the requirements of the Accessibility Standards for Customer Service, O.Reg. 429/07, as provided.

Training will include an overview of the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c.11 and the requirements of the Accessibility Standards for Customer Service, O.Reg. 429/07.

Feedback Process

Customers who wish to provide feedback on the way in which Plum Health Inc. provides goods and services to people with disabilities can do so in person, by telephone, by written correspondence or by electronic means.

All feedback should be directed to

Customers can expect to hear back within five business days. Complaints will be addressed according to Plum Health Inc.’s regular complaint management procedures.

Modifications to this or other Policies

Any policy of Plum Health Inc. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.